A Helping Hand is a professional childcare organization providing in-home childcare, on-site event childcare, and customized children’s programming. Our experienced Helpers are fully vetted to ensure the safety, engagement, and well-being of your children — whether you need support at home or are hosting an event.

For Hampton Roads, Virginia (Virginia Beach, Chesapeake and Norfolk), we provide childcare through direct pay and organizationally-subsidized programs.

For San Diego, California, we offer childcare through direct pay and organizationally-subsidized programs.

For the contiguous United States, we offer childcare through organizationally-subsidized programs.

No, A Helping Hand does not charge any membership or fees to register your account. However, we do charge a small fee when you book our services. For direct-pay families, booking fees are billed upon acceptance of your service request and must be paid in full, 48 hours prior to your service start date.

Booking with A Helping Hand is simple. You’ll start by setting up your account on our service management portal. We’ll quickly review and once approved, you’ll receive a “Welcome to A Helping Hand” email with instructions guiding you through the service-booking process. All service requests will be completed quickly and easily online through our portal.

Our Helpers are carefully selected for their experience and passion for childcare. Each Helper completes comprehensive training and must pass a thorough vetting process, which includes fingerprinting, background checks (criminal and driving records), reference checks, and verification of CPR and First Aid certification. We ensure every Helper meets our high standards of safety, care, and professionalism.

Yes. All of our Helpers are covered under A Helping Hand’s insurance policy, ensuring peace of mind and protection for both the families we serve and our providers during every service.

Yes! You may request up to three of our fully-vetted Helpers when submitting a booking request. Your selected Helpers will have 24 hours to respond. After that time, the request will open to our wider team of available Helpers. For requests made with fewer than 48 hours notice, specific Helper preferences cannot be prioritized. Please contact us if you’d like more details about requesting preferred Helpers.

Yes! Many families use employer-subsidized childcare benefits to reduce or even eliminate out-of-pocket costs. If your employer does not currently offer childcare assistance, we’d be happy to provide them with information on how to partner with A Helping Hand.

It’s simple — just connect us with your HR or Benefits team, and we’ll do the rest. We’ll share partnership options that make it easy for employers to subsidize childcare services for their staff.

• Click here to apply for positions in Hampton Road, Virginia.
• Click here to apply for positions in San Diego, California.
• Click here to apply as a contracted provider for a specific family.

Applicants must meet the following requirements:

• Minimum age of 18 years
• At least two years of childcare experience
• Eligibility to work in the U.S.
• Valid driver’s license and reliable transportation
• Ability to lift up to 40 pounds
• Current CPR certification (pediatric and adult)
• Willingness to complete background checks and drug screenings

New employees complete an onboarding program that covers company policies, safety procedures, and hands-on childcare strategies. We also encourage ongoing professional development through workshops and access to approved continuing education opportunities.

All employees are paid weekly via direct deposit directly from A Helping Hand. Families and Clients do not handle payment. Timecards are submitted and tracked through our easy-to-use online portal. Tips are common and always optional.

Yes. Based on your availability and preferences, you may have opportunities to work in a variety of settings, including events and in-home care across different regions. If you relocate, you may also remain eligible for employment in your new area depending on open opportunities.